Researches citizen and press access to government information, including public attitudes toward freedom of information, the state of access, and strategies for increasing transparency. He also teaches data journalism and public affairs reporting. He has served as freedom of information chair and national president of the Society of Professional Journalists, and was awarded the Wells Key Award, the highest honor given by SPJ. He has testified three times before Congress regarding the Freedom of Information Act. He is currently president of the National Freedom of Information Coalition, a member of the First Amendment Coalition of Arizona board, and editor of the Journal of Civic Information. He co-authored "The Art of Access: Strategies for Acquiring Public Records" (second edition out in July 2019). He served as director of the school from 2012 to 2018.